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THE SMALL PRINT

Refund policy

A fair route when something isn’t right.

Prepared 9 October 2026 · Production launch review pending

Before sales open

Paid subscriptions are not yet available on this review site. Do not send money to a wallet without an active invoice. This policy is prepared for owner review before commercial launch.

Requesting a review

For a first subscription purchase, contact nubi.help@gmail.com within seven days if the service cannot meet the described functionality. Include the invoice ID, transaction hash and issue. We review the request and applicable consumer rights; this is not an automatic on-chain refund service.

Duplicate and failed payments

If you paid twice or paid the correct invoice but access did not activate, do not pay again. Send both transaction references for reconciliation. A payment cannot purchase access for two separate accounts.

Network and provider costs

AI provider charges and blockchain network fees are charged by third parties and are outside Nubi’s control. Refunds, where due, require verification of the destination wallet and are processed in the applicable supported asset. Never share a recovery phrase.

Wrong tokens or networks

Transfers using an unsupported asset, chain or recipient are not automatically recoverable. Contact support promptly with public transaction details. We cannot promise recovery or ask you for a private key to perform it.

Your statutory rights

Any mandatory consumer rights remain applicable. The operator should confirm the final policy, sales eligibility and required business details before enabling checkout.